Phonelink

Privacy

Vodafone Phonelink Communications is committed to adopting the highest standards to safeguard our customers' personal information.
Phonelink, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.
Below is detailed information in regards to Phonelink's collection, use and disclosure of personal information.

What Personal Information may Phonelink collect and why?

Phonelink may collect personal information about you in order to provide personalised wireless telecommunications and information services.

The personal information you provide to Phonelink will enable Phonelink to enhance the products and services that we offer you. The type of personal information we collect may include your name, address, telephone numbers, information on how you use your services and personal preferences. This information helps us develop products and plans to suit your needs.

The personal information you provide to Phonelink may be used for a number of purposes relating to our business operations, which include:

  • Processing your orders or applications;
  • Providing you with products and/or services requested;
  • Billing you or administering your account;
  • Dealing with requests, enquiries or complaints and other customer care related activities;
  • Contacting you about Phone Links products and services;
  • Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons.

Sharing your Personal Information

Phonelink may disclose or receive personal information or documents about you to/from:

  • Law enforcement agencies to assist in the prevention of criminal activities;
  • Our service and content providers, dealers and agents, for purposes that are related to providing you with a telecommunications service which would be reasonably expected.

Unless you consent, we will not disclose your personal information to third parties.

Security of your Personal Information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

Privacy queries

If you have any queries or concerns, please contact a Phonelink customer care professional on (02) 8324 6000 from any phone.

Phonelink Awards

Phonelink has unrivalled success within the telecommunications industry... Read more

Phonelink Benefits

Phonelink offers only the very best deals to its customers...

  • Best price 850 mobile broadband
  • Great value plans available
  • Fastest network in Australia
  • Premium quality
  • More coverage

Phonelink Testimonials

Phonelink provides services to some of the biggest and best prestige brands...Read more

You can’t programme a computer to deliver the personalised service and follow up so effortlessly executed by the above and beyond Phonelink Team. Adam Williams

Faultless analysis and forecasting, year after year! appco group Australia

Extremely efficient, reliable and very honest! Phonelink really takes on board the needs of their client! Brescia Furniture

In my fast paced industry we only want the best. The broadest knowledge backed by dedicated customer care- lead by known industry experts. Bronwen Gora, The Sunday Telegraph

We've worked together for the past 6 years with nothing but exceptional service and consistency in cost minimising CEO Haier Australia

The company is like second mother to me particularly when I’m overseas which is usually more often than not. Charles Billich, Internationally Acclaimed Artist, Billich Gallery

Honest, reliable, proactive for over 5 years DecoRug

I discovered Phonelink through a friend and have never looked back since taking on their services.

It's hard to find such prompt, friendly service these day's. PHONELINK seem to have it all, not to mention the extensive savings on my phone bills. Eat Fit Food

Phonelink provide best price supported by diligent account management for over 10 years! Hannas Civil Engineering

In a time of continual technological developments and conflicting claims from a host of “providers”, who often promise the world and deliver substantially less, it is not only reassuring to us but highly beneficial to at last be able to deal with a specialised telecommunications company.  We have found PhoneLink Communications consistently provide the best and cheapest solution to our requirements.  The PhoneLink total package of “all in one-stop specialised shop” delivers reliable equipment and providers backed by their own fast response times. Our savings are huge. All of this makes them a valuable partner in our ongoing mission to do what we do well; provide the best unbiased, professional and immediate response to our own valued customer investor base.

We warmly commend PHONELINK to any business looking for these same requirements. Lifetime Property Planners

Excellent business partner Moriah College

Exceptional service backed with market leading pricing, friendly and contactable staff Nachi Australia

Phonelink have been a fantastic help to our organisation, meeting all of our mobile phone and data connection requirements. Always extremely professional and helpful and have always provided us with great personal service. Pharmacy 4 Less Group

 Honesty, integrity and the savings forecast are consistently SPOT ON Raine and Horne

Genuine people are a rarity in this world and that’s why Phonelink supports our business Ray White

Our accounts are reviewed to ensure we are on the best possible plan at all times. You have exceeded and gone beyond our expectations and delivered more than your promises Richardson and Wrench

Our global brand requires service both on and off the field, Phonelink delivers this with a friendly smile… everytime! Saacke Australia

I only want the best for my business and with Phonelink we have the top echelon of Industry leaders from a variety of network all supporting our business – money can’t buy that experience Schiavello Constructions (NSW) Pty Ltd

The professionalism and efficiency of Phonelink across a range of technologies make it easy to recommend them to new customers, always a pleasure to do business with. True Solution International

When I need something I need it now and only Phonelink comes through time after time on an international level!

Unity Executive Services